As part of Champion Timber’s core values, we take the utmost pride in providing the customer with an extremely high standard of service. At all 10 of our branches, whether the customer is buying premium softwood timber, treated joist timbers, MDF, or just a box of screws, we will be more than happy to help with the enquiry, and of course, we will assist in loading their van if they visit us in person.
Timber Service
Champion staff members will always greet and assist the customer upon arrival. Consequently, the customer will then be walked through the yard and provided a personal service to make the visit as efficient as possible. We take pride in the fact that we are one of the few remaining merchants that aren’t “self-service”.
Most noteworthy is the fact that we still want the customer to interact with at least three people throughout their journey to create a more friendly and personal relationship. Champion staff are all highly trained and being a specialized timber merchant, we know all about wood. But we also understand and can help with enquiries on other timber-related projects.
Timber Supply
All our softwood timber goes through a rigorous grading process that rejects all bent, warped, and knotted timber, and then we machine it ourselves. This ensures not only excellent quality, to save time on-site with snagging or making good, but also consistent and plentiful supply. New stock is delivered to each branch daily, so the customer always can always be satisfied with stock, no wondering if we have it!
In addition, for those individual profiles, we also provide a “Profile-Match” service, therefore meaning that our supplied range is essentially endless! All the customer needs to do is bring in a profile be it skirting or window board and we will match the design and machine it in a variety of timber species, however many lengths they desire.
